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Counselling & Conflict Resolution
Counselling & Conflict Resolution
Curriculum
10 Sections
33 Lessons
8 Weeks
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Module 1: Understanding Communication and Conflict
4
1.1
Definition and Types of Communication
1.2
Factors Affecting Communication
1.3
Understanding Conflict: Causes and Types
1.4
The Role of Perception in Conflict
Module 2: Basic Counseling Skills
4
2.1
Active Listening Techniques
2.2
Empathy and Understanding
2.3
Questioning and Clarification
2.4
Non-verbal Communication
Module 3: Conflict Resolution Strategies
4
3.1
Collaborative Problem Solving
3.2
Negotiation Techniques
3.3
Mediation and Arbitration
3.4
Assertiveness Training
Module 4: Conflict Management in Various Settings
3
4.1
Conflict Resolution in the Workplace
4.2
Conflict Resolution in Personal Relationships
4.3
Conflict Resolution in Parenting
Module 5: Handling Difficult Conversations
4
5.1
Dealing with Anger and Emotion
5.2
Managing Power Dynamics
5.3
Providing Constructive Feedback
5.4
Strategies for Maintaining Calmness
Module 6: Cultural Sensitivity and Diversity in Conflict Resolution
3
6.1
Understanding Cultural Differences
6.2
Addressing Bias and Stereotypes
6.3
Promoting Inclusivity in Conflict Resolution Processes
Module 7: Ethical Considerations in Counseling and Conflict Resolution
3
7.1
Confidentiality and Privacy
7.2
Professional Boundaries
7.3
Legal and Ethical Responsibilities
Module 8: Practicum and Role-Playing
3
8.1
Application of Counseling and Conflict Resolution Skills
8.2
Role-Playing Exercises
8.3
Feedback and Reflection
Module 9: Self-Care for Counselors and Conflict Resolution Practitioners
3
9.1
Recognizing Burnout and Compassion Fatigue
9.2
Stress Management Techniques
9.3
Balancing Personal and Professional Life
Assessments
3
10.1
Case Studies
10.2
Hands-On Exercise
10.3
Final Quiz
15 Minutes
30 Questions
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